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Amending and Deleting Content

If you need to delete content (deleting records) that has been added to the system, or else amend your content (amending records) you have uploaded, you need to email support@cla.zendesk.com

You may want to delete content due to content being added in error, and amending content may be due to an issue with the content itself, such as removing a Copyright Notice, or else the bibliographic detail being incorrect (missing author, incorrect title, missing publisher or location, or else missing chapter information).

When contacting CLA please provide the following detail:

  • ISBN / ISSN of extract (or the title if ISNs are not available)
  • Page range of extract
  • Volume / Issue number of journal (where available)
  • The ID of the request (if possible)

Please note that if you want us to delete a record for you, the scan must not be currently 'Selected' in any of your DCS requests. If it is, you can either delete the request or you can add another scan to your request and select this instead. You can have a look at this guide for information on how to do this.

If you delete the request, we ask that you provide the ISN/title and the page range of the content you want us to delete. 

CLA will then look to resolve the issue for you and get back to you as soon as we are able.

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