Marte Pedersen

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Activity overview

Latest activity by Marte Pedersen
  • Marte Pedersen created an article,

    How can I keep track of my submitted support queries?

    Q: I would like to be able to keep track of my queries without having to look through my inbox. How can I do this? Create a Zendesk account! This is free and only takes a minute to setup. Follow th...

  • Marte Pedersen created an article,

    11 February: Bug fixes

    Bug fixes: Special Licence Provision: We've resolved a bug related to the new Licence override option Special Licence Provision which didn't allow users to generate a content link in requests usin...

  • Marte Pedersen created an article,

    Deleting Content (PDFs)

    Users are now able to delete their own PDFs from the DCS. This should be particularly useful for users who accidentally upload the wrong file, and want to quickly delete it before uploading a new o...

  • Marte Pedersen created an article,

    3 February 2021: Deleting own content, contacting CLA in request, Report updates and more

    These features will be available as of 3 February 2021. What's new: Click on any heading below to skip to section Ability to delete own PDFs in the DCS Ability to submit a change request or suppor...

  • Marte Pedersen created an article,

    25 November 2020: EHESS report bug fix

    Bug fixes: Reports: A bug in the EHESS report meant content request notes weren't being pulled through to the report. This has now been fixed, so any notes added to your content requests can be vi...

  • Marte Pedersen created an article,

    11 May 2020: Open EHESS orders and bug fixes

    What's new: Open EHESS Orders Each year at rollover open EHESS orders (still in progress or downloaded and added to the DCS), prevent the DCS from rolling over individual HEIs. Now, you will see a ...

  • Marte Pedersen created an article,

    Rollover - Open EHESS orders

    Before HEIs can rollover in the DCS, all open EHESS orders must be closed in the DCS. This can be done either by the HEI where an order has not yet been accepted, or by the CLA where this option is...

  • Marte Pedersen created an article,

    Accessing PDFs - for students

    If content opens in the Student Reader after you click on a content link, please go to this article.  A DCS content link takes the form https://contentstore.cla.co.uk/secure/link?id=[ID numbers and...

  • Marte Pedersen created an article,

    Defnyddio'r Darllenydd Myfyriwr

    Os na allwch chi gael mynediad i'r sgan ac mae'r neges aros gan Kortext neu sgrin wag yw'r unig beth allwch chi weld, sicrhewch nad ydych eich Cookies yn cael eu rhwystro. Wrth i chi weld mae'r H...

  • Marte Pedersen created an article,

    Using the Student Reader - for students

    This guide covers the following: Avoiding potential errors by making sure cookies are not blocked How to navigate within the student reader     Making sure cookies are not blocked If you cannot ...